Filed under: Stories | Tags: american airlines, great customer service, indiana jones, opposite of ryanair
A great post by Mike Orren about an airline that really went the extra mile when he left a laptop behind. Visions of the baggage handler as Indiana Jones rushing to the plane just in time!
High fives most definitely.
As Mike says, he’s had quibbles with AA in the past, but at least he’s taking the time to point out the good stories too.
Today could be the day you write about your “Opposite of Ryanair” story. It doesn’t have to be an Airline. This blog is about shining the spotlight on companies that are doing things right, or at least trying their hardest.
The original idea for this blog came about because of the incident between Jason Roe and Ryanair staff about their website. He was basically dealt with in what I perceive to be typical Ryanair fashion. Because their CEO, Michael O’Leary, is such a “character”, this permeates the whole organisation. Every single time Ryanair do something that raises the heckles of customers, they get tons of publicity. Twitter goes crazy with Ryanair mentions. Maybe some day we’ll have Twitter go crazy with “Opposite of Ryanair” stories.
Filed under: Stories
A great post from Frank Reed about a company called ROI Revolution. They provide various services for online marketing and website optimisation.
They also offer training on Google Analytics and other Google offerings. Frank decided to purchase their online Google Analytics training but soon discovered that Google were offering similar training for free.
Without any quibble or fuss, ROI Revolution refunded the cost of training.
Frank has a Takeaway at the end of his blog post saying:
There are people in this world who are ready to tell everyone when you do good. We are conditioned to think that people only get vocal when they have been wronged. Not so. Tell someone they did a good job for you today and then follow up with the question of “How can I serve you today?” You may be surprised with the results.
This is the whole idea behind this blog and delighted to highlight Frank’s story here.
Filed under: Stories
Any time I read about public transport in Ireland, it’s pretty much always negative and I’ve been critical of Bus Eireann in the past. I have fallen victim to the tell 10 people about bad service and only 3 about good service. But now I’m more conscious of this and this post is to rectify that.
The route I travel each day has recently been revamped with the addition of new buses and a new timetable. It’s been a fabulous improvement and a very welcome development. There are a good number of new drivers on the route as well. One in particular who has been driving the 8am bus this week is a real gent. He has a genuine ‘Good morning’ for everyone boarding and a “You’re welcome, have a good day” when getting off the bus.
So this is just a shout out for that driver and a thanks for getting the day off to a good start.
Filed under: Stories
Derry O’Donnell writes about his experience in a garage near where he lives. He pulled in to buy some oil, but the owner did some unexpected which prompted a blog post.
Read Derry’s story of Excellent Customer Service.
