Filed under: Stories | Tags: american airlines, great customer service, indiana jones, opposite of ryanair
A great post by Mike Orren about an airline that really went the extra mile when he left a laptop behind. Visions of the baggage handler as Indiana Jones rushing to the plane just in time!
High fives most definitely.
As Mike says, he’s had quibbles with AA in the past, but at least he’s taking the time to point out the good stories too.
Today could be the day you write about your “Opposite of Ryanair” story. It doesn’t have to be an Airline. This blog is about shining the spotlight on companies that are doing things right, or at least trying their hardest.
The original idea for this blog came about because of the incident between Jason Roe and Ryanair staff about their website. He was basically dealt with in what I perceive to be typical Ryanair fashion. Because their CEO, Michael O’Leary, is such a “character”, this permeates the whole organisation. Every single time Ryanair do something that raises the heckles of customers, they get tons of publicity. Twitter goes crazy with Ryanair mentions. Maybe some day we’ll have Twitter go crazy with “Opposite of Ryanair” stories.
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